Questions & Answers: Frequently asked Questions

How early can one check in and how late can one checkout?
Early check-in is only possible if no other guests are departing that day and late checkout if no other guests are expected to check-in on that same day. There are costs involved for both.

Can we store our luggage after checkout?
Leaving luggage in storage after checkout is not possible. We don’t have room or supervision over your valuables in your suitcases.

Do you offer initial errands/grocery delivery at arrival?
We can pick up the first small errands for you. The cost for this service is NAF 50, -. Let us know two weeks in advance to make sure. Supermarket “van den Tweel” is around the corner, two minutes walk from the villa. It is open from 8:00 to 20:00, 7 days a week from Monday to Sunday.

Do you offer a taxi service?
The best approach is: to book and arrange taxis yourself. You can take a taxi from Airport to Boca Gentil. At the airport you will find the taxi queue. A taxi will cost approximately $ 50 to Boca Gentil (35 minutes drive). Or you can use Curacao Airport Taxi Transfer. Visit their website for reservations at Curaçao Airport Taxi Transfer

What about Car rental, can you advise?
Car rentals are located at the airport. There are also some at Boca Gentil Resort: Avis and Budget Rent a Car. If you want to explore Curaçao then a car is essential.

Is car parking possible near the villa?
There is room for 2 cars on our private property in front of the villa.

What's all part of or belong to the Villa?
The villa is situated on a private property. Pool, sea deck, stairs to the sea and jacuzzi are all part of the villa. They are fully at your disposal and only for you privately to use when you rent the villa. The jacuzzi is by the way an unheated whirlpool. You also have free access to the Beach Clubs near by.

How big and how deep is the pool and how often cleaned? How deep is the sea under the sea deck?
The pool is at its deepest 2 meters. It is 10 by 5 meters. The pool is cleaned 2x per week: on Monday and Thursday around 12:00 o'clock am by a pool boy.
The water under the sea deck is about 2 meters deep. It is also forbidden to make a head first dive from the deck.

How do I switch on the lights in the pool, and how can the colors be adjusted?
There are 2 switches: one in the living room (the 3rd switch from left at the door to the kitchen) and one outside at the bottom of the roof support post across from the jacuzzi.
The color can be adjusted by turning the switch off and on until the right color is obtained.

Are there any directions from Hato airport to Villa Sea Paradise Curaçao and how long does it take?
On Google maps, you can see the route to Villa Sea Paradise Curaçao. We will be sending you a small printout of the route. The trip from airport to Villa Sea Paradise Curaçao takes about 35 minutes.

How much water and electricity is included in the price?
Including are 1.5 cubic meters of water per day and 50 KWH of electricity per day. The exceeding amount will be deducted from your security deposit. An employee of Villa Sea Paradise Curaçao will record the meters start position in your presence.

Does the villa have air conditioning?
There is air conditioning in all 4 bedrooms. The villa is not fully cooled with air conditioning.
If you are not using the bedrooms during the day or when you leave the villa, it is recommendable to switch off the air conditioners. This saves energy.

Are there beaches nearby which are open and free to guests?
There are three beaches within two minutes walk: Boca Gentil Beach, Papagayo Beach and Jan Thiel Bay. All three Beaches are free for guests of the villa. Only for the sunbeds at Papaqayo Beach and Jan Thiel Bay you have to pay (costs approximately $ 5 per bed per day).
However sunbeds at the shared swimming pool of Boca Gentil and Papagayo Hotel (the first pool walking towards Jan Thiel) are free.

How far is the nearest diving center?
There are two diving schools, one at Boca Gentil near the shared pool and one at Jan Thiel Bay: so 2 to 5 minutes.

Are there swimming masks, snorkels and fins in the villa available?
No, these are not available in the villa. You'd better bring your own swimming and diving attributes or buy them at the supermarket or at the diving schools nearby.

Can one swim in the sea at the deck?
If the sea is not too rough one can swim but you need to be experienced swimmers. If the sea is too rough then swimming is not advisable there. All this of course is at your own risk. You can get a better swim at Jan Thiel Bay because there the sea is calmer and they have a raft.
In nice and calm sea you can snorkel off the deck and take a snorkel tour to Jan Thiel Bay, for example swim towards Jan Thiel and walk back to the villa. If you do not want to walk barefoot back you can deposit your flip-flops / sandals at Jan Thiel.
Please raise up the sea ladder every night and also in the event that the sea suddenly becomes too rough. This is to protect it from damage.

Are there jet skis rental nearby?
Yes, at the dive center, a 2-minute walk from the villa sea-doo and jet sky can be rented. Costs approximately $ 60 per half an hour. In addition to Jet Ski they also offer kayak, pedal boat, etc. for rent.

Are there shops, casinos and restaurants nearby?
There are several restaurants within walking distance and close to Papagayo Beach and Zanzibar. On the island there are several casino’s usually in the big hotels. The nearest Casino is the Daimond Casino within walking distance to the shopping center of Papagayo. There are also several clothing stores.

How far is the nearest ATM / Cash Machine?
The nearest ATM is 2-minute walk away. Located in supermarket: van den Tweel. Further typically one can find ATMs at gas stations and along Caracasbaaiweg.

How does filling up gas work at a gas station on Curaçao?
The stations on Curaçao are all based on prepaid basis. You must first pay in advance at the ticket office and providing the pump number you are parked at. Then you can refuel. Sometimes you must first flip a switch to start refueling.

Can you arrange a private chef cook for us?
It is not permitted to hire (chef) cooks, bartenders or any other third party to provide paid or unpaid services in the villa. We do have nice restaurants and bars on 2 minutes walk from the villa. In case of violations your security deposit will be retained.

How often does cleaning of the villa take place?
The villa is cleaned at the start and in between. The in-between cleaning is dependent on the arrival day on Wednesday or Thursday.

What household items are offered on arrival?
Upon arrival you will get a few household items such as two toilet papers in every toilet room, trash bin bags and dishwasher soap. This is offered only once until you get your groceries. Cook spices and detergent ingredients are not provided.
Additional lamps and battery replacements can be found in the kitchen drawer / or in the kitchen cabinet.

When is the garbage collection due?
The waste bin is emptied every Wednesday. Please place the garbage and waste bags in the green container next to the electricity meter house so that it is ready to be collected and emptied.

Should we bring pool towels, towels and linen along?
No, all linens, towels and pool towels are included. 3-bath towels, 2 guest towels and 1 beach towel are granted per person. Pool towels may be taken to the beach, provided that they will be returned back to the villa. When lost, these costs are taken into account and deducted from your security deposit.

Is there a BBQ set and where can I best barbecue in the villa?
Yes there is a charcoal barbecue set. This can be turned on the best where it cannot cause a fire. Not under the roof of the villa, umbrella or palapa. Preferably outdoors in the open area for example on the pool deck but so that fire splashes do not end up on the umbrellas. Afterwards please clean the set again.

There are safes in the house?
The villa provides two safes. Watch the video and follow the instructions carefully.
After leaving the villa the keys must be in the vaults.

Why am I having difficulties to close the shutter windows?
Operating with only the handle is indeed hard and difficult, especially when closing/shutting. Shutter windows can best be shut by turning the shutter blades sufficiently closed manually and then conclude with the handle.

There is free wifi in the villa?
Wi-Fi is free but we cannot guarantee the continuous availability of Wi-Fi. Our provider is UTS and it may happen that the Wi-Fi sometimes fails, and then the system should be reset. This can be done by unplugging the power cord and plug it back again. The power cord is located behind the washing machine. If this does not solve the problem, contact the owner. Repair by UTS could take 2 days. We cannot be held accountable for the delay in time to repair by UTS.

How often and how long is a power down in Curaçao?
Power failure happens frequently in Curacao. It usually lasts no longer than an hour. Should power fail check out in the fuse box if one of the stops is turned off (switch is facing downwards). Are all switches pointing up then you will have to wait until the power comes back.
Should one of the switches pointing down?
Turn on the switch, to point up. Should it immediately failed and pointing down again, you should consider seeing if you have not overloaded the group. For example, it happened with washing machine, dishwasher and air conditioning turned on simultaneously. Turn off one of these devices off and try again. In the fuse box door you will find the numbers and group names.

All switches should point upwards. Should the problem persist, always contact the owner first. You can email our support team Villa Sea Paradise you will be assisted as soon as possible or you can what’s-app / with the owner at: + 31(0) 654 367 453

How can we prove to the security guards that we are guests of the Villa Sea Paradise Curacao?
You are registered by the security. They have your name in the computer.

The villa alarm is going off what should I do?
If it accidentally the alarm goes off then switch it off again with the key fob. If it continuous to
repeat contact the owner or report it to us by mail to: Info@villaseaparadisecuracao.com / support team Villa Sea Paradise and you can also use what’s-app / call: +31 (0) 654 367 453

How safe is Boca Gentil Resort?
Boca Gentil is a "gated community". It is a guarded resort.
Nevertheless, it is wise to close the doors and windows and turn on the alarm every time you leave the villa. Mind you, there are other guests and workers who have access to the resort.
Also in the evening before going to bed. Close all doors and especially the shutter windows on the side of the porch and sitting room and the low-lying shutter windows of the kitchen.

How are the checkout procedure and the departure process from the villa?
Specify the day and time when you want to checkout to the caretaker in advance. Pull up the sea ladder up and close all windows and doors. Turn off the air conditioning and lights. Follow the instructions on the house rules. The caretaker will arrive approximately 15 minutes in advance to check if everything is OK and will record in your presence the meter readings of water and electricity.

For more information please visit our new website www.villaseaparadisecuracao.com

Have a nice holiday.

Sincerely,
Villa Sea Paradise support team